Frequently asked questions about ticket sales
How do I buy tickets?
You can buy your tickets online, by telephone or at the box office – whichever is most convenient for you.
Is there an age restriction for performances?
For regular performances , the minimum age is 2 years. Not all performances are suitable for all ages. Sometimes a different recommended age or minimum age applies – for example, for children’s performances or performances with explicit content. We state this as clearly as possible for every performance on our website.
Does my child need a ticket too?
Yes, for safety reasons, everyone entering the auditorium must have a ticket. This also applies to baby performances and Toddler Mornings. Even if you plan to hold your child on your lap during the performance, they still need their own ticket.
How do I buy tickets for a large group?
Please call us on 045-571 66 07 to arrange your group visit – we’ll be happy to help you plan it.
How do I book wheelchair spaces?
Wheelchair spaces can only be booked by telephone on 045-571 66 07. It is not currently possible to book these online.
I have difficulty walking; which seats should I book?
On this page, you’ll find all the information about the accessibility of our theatres ( broken down by theatre). Do you have difficulty walking? If so, there’s a separate section with tips and explanations, so you know exactly what to expect.
Do I have to pay service and/or transaction fees?
On every performance page, you’ll clearly see the prices for each seating category. These amounts include service charges. Good to know: we don’t charge any booking fees. So the price you see is the price you pay.
Can I pay for my tickets with a gift card?
You can pay with your PODIUM Gift Card online, by telephone and at the box office. You can find more information here.
Do I need to present a printed ticket on arrival?
No, not necessarily. You can also show your e-ticket on your smartphone, provided the QR code is clearly legible and we can scan it. If this isn’t possible, we’ll ask you to print the ticket and bring it with you to the performance.
Can I still cancel or exchange my tickets?
You can still cancel or exchange your tickets up to one day before the performance. Submit a cancellation request online via your account or contact us by telephone. The fee is €2.50 per ticket; this also applies to package deals, introductory sessions and Q-park tickets. This service is free for Friends of PLT. You will receive a digital credit.
I’ve lost my (e-)tickets – what should I do?
Please feel free to contact us. We’ll look up your order in our system and can re-email the tickets or print them out for you. There’s always someone from our box office on hand on the day of the performance. They’ll be happy to help you at the box office.
Is there a waiting list for sold-out performances?
Yes, you can join the waiting list via the performance page or by telephone (045-5716607). Sometimes seats do become available. In that case, we’ll get in touch with you and you’ll still be able to attend the performance. You’ll also hear from us straight away if any extra performance dates are added.
How do I book an introduction to a performance?
For performances with an introduction, this is clearly stated on the performance page. During the booking process (step 1), you can book the introduction straight away.
Have you already got your tickets but would still like to book a pre-show talk? Please call us on 045 571 6607 – we’ll be happy to sort it out for you.
Are tickets from other outlets valid?
PLT only accepts tickets purchased via our own website or through authorised outlets: Eventim, Nationale Theaterkassa, Ticketmaster, Poppodium Nieuwe Nor and ADticket (schrit_tmacher).
If you buy your tickets elsewhere, you run the risk of them being invalid. We reserve the right to refuse such tickets.